As soon as I can after you place your order I will reach out to you to confirm I received it and go over the details.  And while I tried to simplify the order form as best I can to make sure the personalization is exactly as you want it, I may have some additional questions.   Please make sure you look for my confirming email sent to the email address that came with the payment to verify the information submitted with the order.  Where applicable I send a proof of the design for your approval.  Then I’ll get started for you and let you know when it ships! 

I normally ship for free, no matter how many items you buy (unless you are from outside the U.S. where I have to charge what it is going to cost me to send internationally). I do my best to ship as quickly as possible, but sometimes I get a little backed up depending on how many orders I have or, sometimes life just gets in the way.  If you need your item for a gift or party by a specific date, I ask that you let me know; or if you have a large order to place, I ask that you give me as much lead time as possible to get it done.

I will gladly ship wherever you’d like! I can include a gift card and ship straight to the recipient.   I can even send you a picture of the finished product, so you see what I’m shipping out on your behalf.

Since this is a personalized item, unless I make a mistake on the spelling of a name, I don’t normally accept returns.  If we are coming up with something new together, or a large order with many names, or upon request, I can send a proof of the embroidery design for your approval before I begin work on your project.